Home Consulting & Strategy project Management Outsourcing change management business continuity Benchmarking contact us
 
Gain Insight with an IT Health Check
 

Why perform a Health Check?

How confident are you that your investments in IT infrastructure and applications are paying off, delivering commercial benefits, competitive advantage and being managed in line with your organisations risk appetite?  If your answer is less than positive, you are not alone.  Too many IT operations still remain a virtual black hole to many executives - this is where we can help you gain insight into IT provision, identify risks and recommend a prioritised course of remedial actions.

It is extremely common for organisations experiencing growth to discover their IT systems cannot keep pace and are failing to support the organisations activities.  In many cases we see organisations that have grown and matured, unfortunately their IT systems, processes and procedures have not matured at the necessary rate, leaving significant gaps that expose organisations to unnecessary risks.

Derwen Consulting offers it's IT Health Check service aimed at providing an organisation's executives with insight into their IT operations, identifying unnecessary risks and offering guidance and recommendations for remedial actions to mitigate such risks.

We fully understand that carrying out such an exercise can sometimes be seen as a 'threat' to internal and external IT providers, however our approach is collaborative and we will work in conjunction with incumbent providers sharing our thoughts and views and working collaboratively to achieve the desired results.

The starting point is a meeting with Directors/Executives to gain an appreciation of specific concerns, current and upcoming commercial demands, risk appetite and IT strategy that should govern the IT services.  At this time we will identify risk areas and recommend target areas of the highest potential risk to focus on for the Health Check.  The outcome is a proposal to the Board/Executives/Senior Management, complete with target areas and cost estimates for the IT Health Check.

Our Health Check process is based on our risk assessment framework aligned with recognised best practices in Service Management, Project Management and Software Development, which we have developed specifically for this purpose.  As the target areas are reviewed, risks and mitigating factors are recorded in the risk assessment templates.  This allows us to review the captured information and jointly determine material risks to the organisation.  Based on the jointly agreed material risks, we will produce a set of recommendations to mitigate and address them.   At this point we can either hand over this document to the internal team or work together with them and external service providers to move these risks in line with the organisations risk appetite.

Common Target Areas for our IT Health Check service include:

 
  • Governance
  • IT Staffing
  • Financial Management
  • Security Management
  • Service Level Management
  • Service Desk & Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Release Management
  • Availability Management
  • IT Service Continuity Management
  • Capacity Management
  • Supplier/Vendor Management
  • Programme/Project Management
  • Applications Development
  • Core Applications Review

To discuss this service and arrange an informal discussion please call or email the contact details shown below:

Tel: +44 (0)1624 661884

Fax: +44 (0)845 2801878

Email Enquiry

 
Copyright (c) 2008 Derwen Consulting Limited. All rights reserved.
  +44 1624 661884 ● mail@derwen-consulting.com
,   Disclaimer
,   Copyright Notice