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Change Management
 

It is better to have the right people...

Over the years we have seen many projects fail and this unfortunate trend continues despite improvements to Project Management and Application Development processes.  We all know the cost of rectifying early mistakes later in the project are exponential, however the one major mistake most projects make is failing to manage change effectively.

Our experience shows us that failing to effectively manage change adds both significant risk and cost to a project.  Today we still see changes implemented that should deliver significant benefits - however failure to manage these changes successfully often negates any potential benefits in some cases completely derails the change activity.

The most common mistake by management and executives is failing to consider the human element of change.  It is not sufficient to say "this is how it's going to be, deal with it".  It is vital to recognise that the employee does not have a responsibility to manage change - the employee's responsibility is no other than to do their best, which is different for every person and depends on a wide variety of factors (health, maturity, stability, experience, personality, motivation, etc).  

Responsibility for managing change is with management and executives of the organisation - they must manage the change in a way that employees can cope with it. The manager has a responsibility to facilitate and enable change, and all that is implied within that statement, especially to understand the situation from an objective standpoint (to 'step back', and be non-judgemental), and then to help people understand reasons, aims, and ways of responding positively according to employees' own situations and capabilities.

Increasingly the manager's role is to interpret, communicate and enable - not to instruct and impose, which nobody really responds to well.

Unfortunately there are relatively few managers with adequate change management skills able to effectively support the successful implementation of a simple project, let alone a transformational one.

We believe our experience and expertise in managing change, if utilised from the early stages of a change project/programme will bring  tangible benefits significantly increasing the chances of success.

Below are some common examples of change drivers - each in their own way different, but all have significant effects on people and their approach to the organisation.  Manage this well and your changes will be a success ...

Examples of Change drivers

Strategic Partnerships/Outsourcing
  • Capacity/Capability/Cost
Business Development
  • Product/Market/Geography
Legal & Regulatory environment
  • Governments/Sarbanes-Oxley/OECD
Innovation
  • Products/Markets/Technologies
Cost Management
  • "Lean Service"/Logistics/Sourcing
Behavioural/Transformational
  • E-Commerce/Customer Focus
Organisational
  • Structure/Ownership/Control
   
 
Our Services
 

Change Management Programmes

In conjunction with executives and project team personnel we can design and deliver a full change management program to address the specific needs of the organisation and associated change activity.

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 Training

We have developed two course one for staff leading change and one for staff affected by change.  These two day course can be tailored to specific needs.

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Advice and Guidance

All too often Change Management 'suddenly' becomes an issue as an afterthought.  In these circumstances we can offer guidance and advice on activities aimed restoring the credibility of a project.

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